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[personal profile] blatherskite
Today, I faced the heartbreaking task of having to eliminate a long-term colleague from my circle of "Internet friends". I've known this person for many years, and generally appreciated their brains and sense of humor and enjoyed spending time with them at conferences. But in recent years, they've begun distributing e-mails that I found at best misinformed, and at worst outright creepy.

The first sign of trouble was when this person started passing along all that tripe that was being used as ad hominem attacks on Barack Obama during the recent U.S. election campaign. You know the stuff: Obama was a Muslim fifth-columnist, not a U.S. citizen, and so on. Most of this stuff was thinly veiled racism or the standard offensive political smear campaign material, and I let my colleague know in no uncertain terms that while I was fully prepared to tolerate political opinions I didn't agree with, and indeed encouraged debate on such issues, I insisted that contrary opinions be based on verifiable facts, not on demagoguery and lies.

The final straw came when this person ignored my repeated requests to stop sending me anti-Muslim tracts that had no purpose other than to stir up fear and hatred against all Muslims. Let me be clear on one point: it's certainly true that most of the high-profile terrorism currently being reported by the world's media is being perpetrated by Islamic extremists. But we need to interpret that in light of two things: First and most important, we need to remember that these are extremists, not the majority of Muslims. Second, and almost as important, we need to remember that the Western media are both ill-informed about Islam and strongly prejudiced against it, thereby requiring a measure of skepticism in how we interpret their opinions.

Those of us who are specialists in communication have a responsibility to communicate well and clearly; that should go without saying. But what we often forget is that communication is not ethically neutral, and that we have a responsibility not to spread misinformation that risks harming others. That's particularly true when those others are a minority (as Muslims are in Western society) and when most of that minority are innocent of any wrong-doing. Historically, lynchings and pogroms and ethnic cleansing and other forms of racially motivated violence begin with fear-mongering and the sowing of hatred; once the enemy has been sufficiently demonized that they are no longer treated as human, they're fair game for violence.

Free speech is important, but those who yell most loudly about the need to protect free speech conveniently forget that all speech has consequences, and that each of us must circumscribe our desire for free speech with a recognition of our responsibility to speak ethically, with an understanding of the consequences of what we say. We cannot force others to accept that responsibility, but we can at least embrace it in our own communication.

So today, after many efforts to explain to my colleague why their e-mail messages were racist, offensive, and (in my opinion) dangerous to many innocent people, I told them that I'd had enough and would no longer read any of their messages. I don't delude myself that this will have any significant effect on this person's behavior. I'm certain they'll continue to distribute their racist and narrow-minded screeds to their personal mailing list. But I won't be party to this behavior any more, and have at least tried to help them understand why their behavior is intolerable.

If, like me, you're a communicator by profession, I urge you to take a similar stand when you see powerful communication tools being abused for unethical purposes. Political philosopher Edmund Burke is widely believed to have said that "All that is necessary for the triumph of evil is that good men do nothing", and although this appears to be a misattribution, it also seems to be a legitimate paraphrase of some of his writing, and one we should carefully heed.

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